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All Jobs Care Advisor Manager (Melbourne, Victoria, Australia)

Care Advisor Manager

Who is Homage?

Homage is a care platform that combines qualified and trained caregivers, nurses, doctors and health care organisations and funders with technology, enabling care, wellness, and recovery wherever you are. The work that we do and technology we build transforms lives every hour, every day. We’re looking for people who are talented, driven and motivated by our social mission. 

About the role:

Sales and customer success at Homage is changing fast to meet company growth. The Care Advisor Manager will serve a key leadership role in two major components of the Homage experience:

  • One, helping families and care organizations across Australia who need caregiving understand and select our solution and service and
  • Second, ensuring the needs of our clients are deeply met to drive increased adoption and renewal of services.
  • Lastly you will lead a team of 3 that will grow!

The individual is responsible for leading the Care Advisory team and managing the customer requests and expectations at every touchpoint.

What’s in it for you?

  • Remote work options - WFH
  • On-going support and development in an inclusive culture
  • Attractive Salary
  • Making an impact in people’s lives
  • Build a legacy - play a critical role in building upon the core foundation of this start-up,

About you:

  • Diploma or bachelor’s degree or equivalent experience with sales
  • Relevant experience with consulting and/or inside sales, with 1-2 years of inside sales team management experience
  • Experience in hospitality, start-ups or healthcare-related sales is a plus
  • Team player with a competitive spirit
  • Possess solid negotiation skills, related to both selling and service retention
  • Solution-oriented and able to understand the importance of accountability
  • Receptive to constructive criticism and open to coaching
  • Highly communicative, energetic, loves building relationships and rapport with others and in general a people-person
  • Organised and attentive to details

In other words, 

  • You are highly motivated and want to create huge impact in a fast-growing start-up
  • You are an enthusiastic team player with a proactive attitude
  • You are a stickler for excellence and possess a keen eye for detail
  • You are highly resourceful when facing challenges of all types
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