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All Jobs Head of Operations (Covid-19) (Singapore, Singapore)

Head of Operations (Covid-19)

ROLE DESCRIPTION

Homage is supporting Singapore’s Covid-19 frontline efforts and has multiple ongoing projects with Government bodies, Health care providers, Community institutions, and corporate clients. The Head of Operations (Covid-19) will own and drive operational aspects of these projects in line with the commercial agreements and Homage’s internal operational protocols.

The Head of Operations (Covid-19) will be responsible for overseeing covid-related initiatives and strategic projects and leading the Homage covid operations. The role will require mobilizing our large pool of nurses and trained caregivers to perform screening tests, token distributions, and other services at scale on behalf of partners. The Head of Operations (Covid-19) will also be responsible for building and managing a strong and effective Covid-19 focused operations function to drive service fulfilment, achieve delivery targets and business outcomes. 

The Head of Operations (Covid-19) will be part of the Homage leadership team. The incumbent will work closely with sales, HR, finance, operations and technology teams to deliver Covid-19 projects and achieve our operational goals.

 

RESPONSIBILITIES

  • Lead and manage the Covid-19 operations team in ensuring fulfilment and strategic delivery of partnerships projects 
  • Define forward looking strategic operational and resourcing plans in line with  operational targets and implementation timelines
  • Plan, communicate, and implement operational policies and ensure compliance to internal protocols and operating standards
  • Lead cross-functional team to optimize operating and fulfillment models and ensure projects can be implemented and delivered according to requirements
  • Maintain operational readiness and strive for excellence in service delivery while allocating resources and maintaining adherence to budgets. 
  • Contribute to solution development with partners for potential opportunities, including effective negotiation of complex partnerships and technical agreements
  • Own, manage and refine overall standards and playbook for Homage Covid -19 operations, including workflows, Standard Operating Procedures, Work Instructions, and Business Continuity Plans (BCP)
  • Review the operational structure periodically to ensure financial, functional, and service quality targets are consistently met
  • Planning of employees’ development and training and gathering feedback to help employees achieve both the organization and their individual professional goals

 

SKILLS & EXPERIENCE

  • Bachelor’s degree or equivalent with 6 to 8 of experience, preferably in a leadership role.
  • Prior experience with implementation of operational projects and project management in the public sector
  • Prior experience in operational leadership setting up procedures, policies, and cadence to manage large scale initiatives
  • Comfortable working with data and using it to drive decisions
  • Strong Commercial Sense, driven by a desire to make a significant positive impact with high levels of integrity and consistency and dependability.
  • Prior experience in healthcare and/or government sector and/or fast-paced and high growth startups is a plus
  • Extremely results-driven and execution-focused, motivated and entrepreneurial; ability to own outcomes and make things happen with a strong sense of urgency
  • Excellent interpersonal and communication (written and verbal) skills and able to liaise with senior members of government agencies and organizations

 

Key Attributes:

  • Strong sense of ownership 
  • Ability to manage stakeholders at all levels internally and externally
  • Strong influencing and people management skills.
  • Willing to roll up sleeves and dive into work at any level as needed.
  • Inspire, coach, and lead teams to meet deadlines and targets
  • Enthusiastic team player with a proactive attitude
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