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All Jobs Live Operations (Johor Bahru, Johore, Malaysia)

Live Operations

Location: Johor Bahru, Johore, Malaysia

Type: Full-time

 

THE ROLE:

  • Ensure all scheduled visits are assigned to a Care Professional
  • Ensure that we match the right Care Professional to the needs of our Care Recipients

 

DAY-TO-DAY ACTIVITIES:

  1. Monitor the visits that are scheduled on the system
  2. Ensure that Care Professionals are applying for the visits
  3. Match Care Professionals with the right qualifications and attributes according to the needs of our Care Recipients
  4. Work closely with the Care Advisors on identifying the right qualifications and attributes to match with
  5. Reach out to specific Care Professionals to apply for visits
  6. Monitor for reported incidents such as no show, last minute cancellations etc
  7. Flag Care Professional behaviour and discipline issues to the Performance team

 

THE REQUIREMENTS:

  1. Detail-oriented: Meticulous and pays attention to how things work
  2. Action-oriented: Sharp and quick to react to solve problems
  3. Responsible: Always follow-up their work and with their team members closely
  4. Listen empathy
  5. Language: Able to speak and read Bahasa Malaysia and English (Mandarin and Tamil are a bonus)
  6. Tools: Familiar with Microsoft Word and Excel
  7. Roster-based: Required to work either night shifts, early morning shifts or weekends (incl. Public Holidays)
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