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All Jobs Customer Care Associate (Singapore, Singapore)

Customer Care Associate

Location: Singapore

Type: Full-time

 

ROLE DESCRIPTION

The Customer Care Associate will be focused on retaining our Top tiered customers. The Associate will be given a pool of customers to act as their dedicated agent. They will contact the customers on a fortnightly basis at the very least for any bookings needed, feedback or incident resolution. They will work hand in hand with the Customer Support and Care Advisory Team to ensure a smooth transition and with the operations team to provide a good user experience for their clientele.

 

RESPONSIBILITIES

In this fulfilling role, a Customer Care Associate creates a personalized care plan for the clients as well as gaining a deep understanding of the client’s needs and requirements to communicate the most appropriate Homage service offering.

 

  • Create and enforce plans that will help meet the needs of customers

  • Build long-term relationships with clients and customers

  • Work quickly to address and resolve customer issues

  • Identify new sales and cross-selling opportunities

  • Handhold new customers through the post-sales process of visit fulfillment and preferred caregivers.

  • Handhold customers onto the app to encourage self-booking as much as possible

  • Encourage high-sales and good customer service practices

  • Create strategies and work with clients to boost their brand

  • Help promote and maintain a positive company image

 

SKILLS & EXPERIENCE

  • Excellent written and verbal communication skills

  • A Customer-first mentality

  • A growth mindset

  • Initiative to find the relevant resources needed to be successful in this role

  • An ability to work collaboratively to solve problems

  • Receptive to constructive criticism and open to coaching

  • Highly communicative, energetic, loves building relationships and rapport with others and in general a people-person

  • Organised and attentive to details

  • Experience in hospitality, startups or healthcare-related companies is a plus

  • Inbound sales or customer support experience is a plus

Do you want to join a fulfilling, impactful, high producing and scaling team at Homage?

 

ABOUT HOMAGE

Homage is a care platform that combines qualified and trained caregivers, nurses, doctors and health care organisations and funders with technology, enabling care, wellness and recovery wherever you are. The work that we do and technology we build transforms lives every hour, every day. We’re looking for people who are talented, driven and motivated by our social mission.

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