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Country Manager

Location: Tokyo, Japan

Type: Full-time

 

Are you passionate about impactful products that people love and that make a real difference in people’s lives? Are you a growth-oriented and communicative person who’s entrepreneurial at heart and loves working in fast paced environments? Do you want to be an early employee at a well-funded startup where you can make a huge difference?

Your work at Homage will directly impact and improve the lives of people receiving care, people delivering care, and the families that are normally left in the dark about the entire caring process. We're looking for strong team players, people who can work with a very diverse team (product managers, engineers, care operations, sales folks.) We’re proudly backed by a group of top local investors, including Golden Gate Ventures, 500 Startups and SeedPlus.

 

ROLE DESCRIPTION

Homage is looking for a Country Manager strongly aligned with its mission to transform the way people access and get home care and improve their lives through personalized care. You will manage, build and lead a dynamic team to own and deliver the end-to-end Homage Care Solution across different cities in Japan. You will be responsible for the recruitment and engagement of our Care Professionals (nurses, caregivers and therapists) and drive Supply Strategy and Operations in the region while overseeing the entire care delivery process. This also involves identifying the opportunities and addressing the challenges of growing Homage in new cities in Japan, working with Homage HQ to define the country’s roadmap and priorities. Together with your functional partners, you will set transparent objectives, and execute the Homage strategy on the ground. You should be a natural born leader, highly capable of influencing and driving decisions with an analytical approach. Your communication skills should be exceptional with proven ability to coach, support and inspire a team.In this role, you will be the primary voice and ambassador of our business, operations, and customer relations in the new cities. Externally, you are the face of Homage in Japan and will be responsible to build partnerships and relationships with public and private stakeholders, including government officials, agencies, as well as enterprise level partners from healthcare to financial institutions.

 

RESPONSIBILITIES

  • Manage the full spectrum of country operations within a newly launched country and city, and responsible for meeting performance targets as aligned with HQ

  • Work closely with Homage HQ teams to plan, support and execute local strategy to scale up local operations, including core functions such as Supply Operations, Care Network management, Support, Product and Care Advisory Sales, Marketing and PR

  • Oversee Supply Operations and facilitate recruitment, on-boarding and engagement activities of Care Professionals

  • Be hands on with initial end-to-end care delivery, including qualifying Care Professional assignments, care reporting and care quality

  • Proactively identify new business development opportunities within the market and build relationships with potential partners in the healthcare space

  • Build the brand on the ground with all available marketing levers - brand, communications and care network partnerships

  • Be the primary advocate and expert for the new country within Homage

  • Inform and support local strategy by meeting with government officials and local associations and obtain appropriate licensing if required

  • Steer the Japanese team by ensuring clear strategy communications, embody the values of the company and enabling the right opportunities to develop and succeed

 

SKILLS & EXPERIENCE

  • 6+ years of professional experience (preferably at least 2 years in healthcare industry) of which 3+ managing cross-functional teams

  • Background in Entrepreneurship, Operations, Marketing / Business Development or Management Consulting

  • Experience in B2B, B2C and marketplace business models with strong operational experience

  • Proven track record of having worked in a rapidly growing international organization

  • Experience in market expansion in Japan is a bonus

  • Understanding of aged-care or healthcare industry is a major plus

  • Strong network to senior stakeholders in the few key major cities in Japan

  • Ability to lead through influence in a cross-functional international environment

  • Possess leadership qualities with a passion for people and team - hire, motivate, empower and retain the best talent available

  • Undeniably positive attitude, extreme dedication, and ability to act as a role model to Homage and its values

  • Self-motivated, proactive, hands on and able to work autonomously if required

  • Based in or willing to relocate to Tokyo, Japan

  • Very strong interpersonal and analytical skills

  • Must be fluent in English and Japanese

  • History of passion for caregiving while leading with empathy is a major bonus

  • Willing to travel as part of new city launches

 

In other words,

  • You are highly-motivated and want to create huge impact in a fast-growing startup

  • You are an enthusiastic team player with a proactive attitude

  • You are a stickler for excellence and possess a keen eye for details

 

ABOUT HOMAGE

Homage is a complete home care solution that combines the curation and training of care professionals with smart technology to provide on-demand home caregiving to seniors, allowing them to age at home with comfort, dignity, control and grace. Using a web and mobile technology platform, Homage efficiently matches care recipients with qualified care professionals and schedules caregiving on an on-demand basis to provide recipients with home nursing care, assistance with daily activities and therapy services. Homage works with both private clients and public organizations to provide high quality care to seniors.

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