13 February 2019

Advisory regarding Novel Coronavirus (COVID-19) situation

 

Dear all,

In view of the evolving COVID-19 situation, we would like to reassure families and care recipients that home care services provided by Homage will be continuing as usual.

Additional screening measures have been put in place for our Care Recipients, Care Owners, and Care Pros before every Care Visit.

The team here at Homage are following the advisories and updates by Kementerian Kesihatan Malaysia closely in order to provide quality care in adherence with the guidelines. We would like to seek your cooperation in adhering to these screening guidelines to ensure a safe visit for both the Care Recipients and Care Pros.

During this period, our Care Pros and Care Specialists may not be able to proceed with Assessments and/or Care Visits if you, your senior, or anyone in the household:

  • have symptoms such as fever, sore throat, runny nose, coughing or breathlessness in the last 1 week.
  • have visited mainland China in the past 14 days.
  • had any contact with anyone who had been to mainland China past 14 days or suspected/confirmed to have COVID-19 infection.

Similar guidelines are also in place for our Care Pros. All Homage Care Pros are required to

  • Submit a mandatory health and travel declaration before they apply for any visits and at the start of every visit. Care Pros are not allowed to deliver care if they:
    • have symptoms such as fever, sore throat, runny nose, coughing or breathlessness in the last 1 week.
    • have visited mainland China in the past 14 days.
    • had any contact with anyone who had been to mainland China past 14 days or suspected/confirmed to have COVID-19 infection.

They have also been advised to maintain good personal hygiene and strict infection control practices such as wearing a surgical mask for visits, and will receive a reminder at the start of every visit.

The Care Advisory team will be working closely with all families who are presently engaging Homage care services to ensure the safety of both our clients and our Care Pros. Please ensure that your Care Recipient always has an emergency contact available for the Care Advisory team to reach out to.

In the event of an emergency situation where the family members and/or the emergency contact persons are not available to react to the situation after multiple attempts to reach them, Homage reserves the right to proceed with emergency protocols for the safety of both Care Recipient and Care Pros.

Thank you for your kind understanding and cooperation.

 

You may reach us at our hotline 016 299 2188 should you require further assistance. The hotline operating hours are from 9:00am till 7:00pm on weekdays. If you would like to communicate your responses or enquiries via email, please send them to [email protected].